Lease option to buy homes in las vegas nevada

I asked him to email me straight away confirming this and he said he would. When I called him back a few days later he didn't even remember me. I hassled him so he gave me his skype, from which he asked a few questions and asked for the email thread that showed all the capital in my account was mine. After I sent the email (and I asked multiple times for an email to be sent back, which didn't happen) he broke contact with me.

I contacted support yet again and they tried to tell me I couldn't withdraw due to the bonus policy.